Safety Remains Our Top Priority.

To Our Valued Customers,

We remain committed to preventing and slowing the spread of COVID-19 while continuing to serve as an essential service in our communities.

As states, businesses and communities across our operating markets implement re-opening plans, we maintain our focus on keeping all associates safe and leading the industry in our safety and well-being standards; always aiming to proactively meet and exceed guidelines from the Centers for Disease Control, World Health Organization, state and local authorities.

We take our responsibility to provide a safe environment seriously and hope our measured approach offers you the options to shop comfortably in the ways you prefer.


COVID-19 Task Force:

Our COVID-19 Task Force, comprised of cross-functional leaders and the company’s Medical Director continues to meet daily to analyze, implement, refine and improve all COVID-19 related information, operations, requirements, and procedures.

We remain relentlessly committed to slowing and preventing the spread of COVID-19 and will continue doing everything in our power to protect our associates and customers.

We will continue doing everything possible to provide a safe and welcoming environment for you, our valued customers.

We are fiercely committed to preventing and slowing the spread of COVID-19 while continuing to provide an essential service in our communities, and we are grateful for the continued opportunity to serve you with the medical cannabis products you rely on.



Face coverings are required in all locations. Our associates are required to wear face coverings, and now we are asking that our valued customers and patients do so too.

This requirement does not apply to individuals who are unable to wear a face covering due to a medical condition. We are happy to accommodate our patients who cannot wear a mask with “minimal touch” transactions supported by Reserve Ahead and other options to safely access the cannabis medicine you rely on. If you are not sure what options are available in your area, please check your location page on our website to learn more. Our Customer Care team is also available to help accommodate your needs.


Across all locations, we will continue the following practices to ensure the safest environment possible:

Minimal-Touch Transactions

We encourage customers to visit our website to order ahead and use drive-through and delivery service where available. In locations where we do not offer drive-through or delivery, we will continue adhering to our comprehensive safety standards with the intention of creating a safe and welcoming environment.

Shortened Wait Times

We are using technology to minimize wait times so you can get in and out of our stores easily. Ordering ahead for pick-up or drive-through service (where available) is the best way to minimize your wait.

Air Quality

We have invested in a state-of-the-art microbial reduction system which has been installed across all retail and production locations. This air quality system reduces contaminants in the air such as viruses, bacteria and mold.

Increased Cleanings

We have increased deep cleaning and sanitation routines, with any shared surfaces sanitized hourly.


We encourage customers to take advantage of CanPay to minimize cash handling. With the CanPay Debit Payment App, you can stop using cash and start paying with debit! Learn more and get started by visiting:

Cash Transactions

Associates are trained to wash hands, change gloves and sanitize the area after every transaction.

In-Store ATMs

Our in-store ATM machines are sanitized throughout the day.

Face Coverings

All associates across all Operations are required to wear masks at all times.

Face Coverings & PPE in Stores

All associates and customers are required to wear face coverings in all locations. We provide masks for customers who do not have them and have placed hand sanitizer throughout our stores for your use.


Including masks, gloves, hand sanitizer and disinfectants are fully stocked across all locations and associates adhere to strict guidelines for consistent use.

Health Checks

All associates participate in onsite temperature checks before starting a shift and are educated on best practices for self-monitoring.

Social Distancing

We are maintaining our standard of 6 ft. social distancing, and continuously monitor the number of customers in stores for safety and proper spacing. At particularly busy times we may ask some customers to step outside the store to meet with proper spacing and social distancing needs. Ordering ahead can help minimize wait times.

Plexiglass Barriers

We have installed plexiglass barriers at all checkout and register areas and are sanitized regularly.


We have placed signage and decals across all locations, a constant reminder for the need for 6 feet.

Auditing our Measures

We have been and will continue to conduct audits in all locations to ensure our policies and safety measures are being put into place correctly and consistently.